Refund Policy

At Tillery & Associates, LLC, we are committed to providing quality products and services to our clients. If you are not completely satisfied with your purchase, we offer a straightforward refund policy.

1. General Refund Guidelines

  • Eligibility for Refund: To be eligible for a refund, you must request it within [X] days of your purchase or service delivery. The specific timeframe will depend on the nature of the product or service purchased.
  • Refund Requests: To initiate a refund, please contact us at [email address or phone number]. Include your order number, a description of the issue, and any relevant documentation or evidence supporting your refund request.
  • Processing Time: Once we receive your refund request, we will process it within [X] business days. Refunds will be issued to the original payment method unless otherwise specified.
  • Refund Eligibility Exceptions: Refunds are not available for:
    • Services that have already been rendered or completed.
    • Customized or personalized products.
    • Products that have been used or damaged by the customer.

2. Service-Specific Refund Policies

  • Consulting Services: If you are not satisfied with the outcome of a consulting session, we will work with you to resolve any concerns. Refunds for consulting services are generally not provided unless there is a valid issue that was not addressed as per the agreement.
  • Products: For physical or digital products, we will accept returns or offer refunds if the item is defective, not as described, or if you experience other issues within the applicable refund period.

3. Exchanges

In cases where a refund is not appropriate, you may be offered an exchange for a similar service or product of equal value.

4. Exceptions and Special Circumstances

There may be situations where exceptions to this refund policy apply. We encourage you to contact us directly to discuss your individual case.

5. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

Tilery & Associates, LLC
Email: billy@tilleryassociates.com
Phone: (972) 423-7170
Website: https://tilleryassociates.com/